Agency management design Montpellier health expert - interactive prototype - TLE Unirein

Equipping a Health Experimentation Third Place

01.Brief

TLE Unirein

User research

UXUI Design

UNIREIN is a Health Experimentation Third Place (TLE) created as part of the French national digital health strategy to foster new ways of collaborating and accelerate innovation in the field of chronic kidney disease. Led by 11 public, private, and nonprofit partners, the project introduces a new, simple, and cross-disciplinary way of working. Entreautre brings its co-design methods to establish shared practices and support start-ups in their development.

Agency management design Montpellier health expert - government workshop - TLE Unirein

02.
Context and challenges

Agency management design Montpellier health expert - user interview - TLE Unirein

Agency management design Montpellier health expert - co-design workshop - TLE Unirein

The national digital health strategy aims to introduce more agility, simplicity, and cross-disciplinarity into a sector historically organized in silos. The UNIREIN TLE received funding to establish regular collective work between public institutions, laboratories, and patient associations. Our role: to provide co-design tools that facilitate collaboration and build collective habits. The TLE thus becomes a shared testing ground where each stakeholder can contribute to designing useful and concrete solutions.

03.A participatory governance model

From the outset, visual supports, agile methods, and collective rituals were implemented. These mechanisms clarify organization, facilitate exchanges, and support a participatory decision-making dynamic. For TLE partners, this translates into simpler governance: responsibilities are shared, and collective decisions are taken without adding complexity to the processes.

Designer industriel Lyon expert en santé workshop

04.
Supporting health innovation

Four start-ups joined the program: IKI, Home Habilis, Bio Logbook and Arkhn. Entreautre takes part in the selection committees to bring in the user perspective: questioning the quality of the experience proposed by the solutions, challenging their relevance to practices, and highlighting the viewpoints of users — patients, healthcare professionals, caregivers…We then support the projects by confronting their assumptions with real-life conditions and translating them into concrete scenarios and tests. This support is also backed by access to laboratory data and patient cohorts. Project leaders can thus secure their choices and quickly improve the user experience offered by their solutions.

Agency management design Montpellier health expert - user test - TLE Unirein

Agency management design Montpellier health expert - workshop codesign - TLE Unirein

Agency management design Montpellier health expert - user functions - TLE Unirein

Agency management design Montpellier health expert - improvement guide - TLE Unirein

Result

The UNIREIN TLE demonstrates that structured collaboration between healthcare stakeholders can quickly generate useful outcomes: 11 organizations actively engaged around a shared governance model, accelerated, more relevant projects: grounded in the right questions and focused on their real usefulness, greater acceptability: solutions more rapidly adopted in CKD care pathways thanks to field testing.