Agency design thinking Montpellier innovation - context - APUI EAU

Water Sobriety in Outdoor Hospitality

01.Brief

AGDE CITY
Strategic design
User research

Faced with the increasing scarcity of water resources, the outdoor hospitality sector must adapt its practices. Along the coastline, campsites and local authorities share the same challenges: balancing attractiveness and sobriety. The Communauté d’Agglomération Hérault Méditerranée and BlueThauLab have initiated, with the support of designers and local businesses, a collective approach to imagine concrete, water-saving practices that can be implemented today.

Key figures

- Water consumption estimation of a campsite without a swimming pool 60 to 160L/person

- Goal set by the government Reduce water withdrawals by 10% by 2030

- Estimated number of nights spent camping in Agde 8.3 millions of nights/year

Agency design thinking Montpellier innovation - context - APUI EAU

02.
Observe, Convey, Project

We developed a methodology in which all participants—designers, campsite managers, and local stakeholders—took part in field interviews. These exchanges helped identify inspiring practices from individuals and companies indirectly related to the issue (dry-toilet manufacturers, thermal bath managers, low-tech experts, etc.). The good practices and barriers identified were then shared during an extended restitution phase. This long timeframe allowed for in-depth reflection, leading to ten possible directions for evolution, ranging from the most pragmatic to the most ambitious.

"Swimming pools can represent up to 25% of a campsite’s total water consumption."

03.Keys to Mobilization

Agency design thinking Montpellier innovation - Interview guide - APUI EAU

- Visual restitution to foster discussion.

- Individual support to highlight each actor’s contribution.

- A shared framework to design scalable solutions.

≈10 organizations involved in the process.

10 evolution scenarios formulated.

3 immediately actionable pathways identified.

Agency design thinking Montpellier innovation - Workshop scenarios- APUI EAU
Agency design thinking Montpellier innovation - Workshop scenarios- APUI EAU
Agency design thinking Montpellier innovation - User story - APUI EAU
Agency design thinking Montpellier innovation - storyboard - APUI EAU
Agency design thinking Montpellier innovation - customer journey - APUI EAU

Results

This first phase enabled collective ownership of water‑related challenges and the emergence of a shared language among public, private, and technical stakeholders. Ten concrete scenarios were designed to reduce water consumption, providing a solid foundation for initiating the water transition in outdoor tourism and preparing for large-scale experimentation.

Positive impact

A complete ecosystem of stakeholders was mobilized around a shared vision: co-designing water-efficient practices.

Simplicity

Design tools helped structure a clear, shared method that made the prospective scenarios easier to read and to communicate.

Satisfaction

All participants expressed a genuine desire to go further and turn the explored directions into concrete solutions in the field.